1. Introduction

Welcome to apido . This Privacy Policy explains how we collect, use, and protect your information when you use our logistics mobile application, particularly regarding Proof of Delivery (POD) services.

By using our app, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name, email, phone number, and organization details (for admins and employees).
• Customer details, including name and contact information, for delivery purposes.

2.2 Delivery Information

• Proof of Delivery (POD), including electronic signatures, timestamps, and images.
• Location data (if enabled) to verify the delivery status.

2.3 Device & Usage Data

• IP address, device type, and usage logs to improve app performance and security.

3. How We Use Your Information

We use the collected data to:

• Process and confirm deliveries.
• Provide access to POD records for customers, admins, and employees.
• Improve service quality and app functionality.
• Comply with legal and regulatory requirements.

4. Data Sharing & Disclosure

We do not sell or rent user data. However, we may share information with:

• Authorized Organization Admins & Employees: To manage deliveries and view PODs.
• Service Providers: Third-party logistics partners or IT service providers for app maintenance.
• Legal Authorities: When required by law or to prevent fraud.

5. Data Security

We implement strict security measures, including:

• Encryption of sensitive data.
• Restricted access to authorized personnel only.
• Regular security audits to protect against breaches.

6. Data Retention

We retain POD and user data only for as long as necessary to fulfill our services and legal obligations. After this period, data will be securely deleted.

7. User Rights & Choices

Users have the right to:

• Access, update, or delete personal data (subject to company policies).
• Opt-out of non-essential notifications.
• Request a copy of their stored data.

8. Third-Party Links

Our app may contain links to third-party services. We are not responsible for their privacy practices, so we encourage users to review their policies.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes through the app or email.

10. Contact Us

For questions regarding this Privacy Policy, contact us at:

Email: [email protected]

Phone: +91 931100 7886